Frequently Asked Questions

We know you have questions, and we want to provide answers. Below you will find most of the typical questions we get asked regarding playground and recreation projects. Of course if you don't see an answer to your question, feel free to reach out to your recreation consultant, or our friendly customer service staff.

Who is Play & Park Structures?

A: Since 1976, Play & Park Structure's mission has centered on developing play products and programs that enhance classroom learning, create environmental awareness, promote physical activity, play for all abilities, and building community.

Where are your products made?

The vast majority of our products are made in our 400,000 square foot, ISO 9001 and ISO 14001 certified manufacturing and distribution facility in Fort Payne, Alabama.

How do you warrant your products?

Play & Park boasts one of the best warranties in the business. We provide a limited lifetime warranty of all Play & Park Structures posts, clamps, caps and hardware. Most other components carry a 15 year limited warranty. Please see our warranty details here. (link to warranty details)

How can I be sure my playground is safe for children?

Every Play & Park Structures playground is designed with the children who will use it in mind. All products are IPEMA certified in compliance to ASTM standards. We also strive to meet CPSC and CSA standards for product design and safety. Our facility is certified as ISO 9001 (for manufacturing standards of quality, production and installation) and ISO 14001 for environmental management, measurement, and evaluation.

How long do your playgrounds last?

We provide a limited lifetime warranty of all Play & Park Structures posts, clamps, caps, and hardware. Most other components carry a 15-year limited warranty. Please see our warranty details here. (link to warranty details)

Do you provide any financial options?

Yes! There are many options to help you achieve a new play space for your school, church or community. Play & Park Structures is part of several buying cooperatives (TCPN and GSA, for example). They are national purchasing cooperatives, leveraging large pools of purchasing potential, allowing you to buy without going through the bid process. Play & Park Structures also offers our customers the ability to purchase through our leasing program, powered by Marlin Leasing. You can learn more by visiting the Funding area of our website HERE.

We are a small community. Where can we find funding or better pricing?

Play & Park Structures will give you the best price possible. But by leveraging buying contracts or our leasing program, you can maximize your budget. See answers above and click here for more info.

How do I contact a representative close to me?

We have knowledgeable recreation consultants across the country. Visit our 'Find your Consultant' locator to learn more about your local representative and their contact information.

What is the estimated project timeline?

Choosing a pre-designed structure from our website or catalog is the quickest way to get your system delivered, but we also offer designs created just for you. Custom designs will add to the timeline, as they will need to be designed and rendered according to your specifications. After your order is placed, your equipment should arrive within 3-4 weeks.

What if I find damaged parts after delivery?

Some damaged parts may be found at the time of installation as each part is attached to the system. If a damaged part is discovered during installation, contact your representative as soon as possible. Keep the packaging and paperwork for that item until the issue is resolved.

How much do your playgrounds cost?

Playground pricing depends on many factors including the size of your space and the specific products you choose. We can design a playground for almost any budget. If cost is an issue, it is a good idea to look at freestanding items to add play value at less cost than a full play system.

How do your playground’s designs promote safety?

All of our individual products are designed with the children who will use them in mind. All products are IPEMA certified in compliance to ASTM standards. We also strive to meet CPSC and CSA standards for product design and safety. As they design your structure, our playground experts look at such things as height of the playground components, required use zones, and pathways that encourage a good flow of traffic within the play space to eliminate unnecessary hazards.