Frequently Asked Questions

We know you have questions, and we want to provide answers. Below you will find most of the typical questions we get asked regarding playground and recreation projects. Of course if you don't see an answer to your question, feel free to reach out to your recreation consultant, or our friendly customer service staff.

I have a challenging site. Can I build a playground?

Yes! Our design experts can take your site-specific measurements and develop a plan to maximize the play space in your area and in your budget.

Do you offer installation?

Yes, we have certified installers that have been trained on how to install our products. Ask your local recreation consultant for more information.

What if I have more than one age range of children to consider?

Using specific component choices, playgrounds can often be designed to meet both age groups.

What is a free standing component?

A freestanding component is any play event that is not attached to a standard “post and platform” structure.

What if my kids have a special need that you don’t address in your product line?

Let us know and chances are, we can work with you to design something they will love!

Can you help with maintenance?

We have a dedicated Customer Service department that will help you find and order any replacement parts needed, whether you are still under warranty or not.

How can I share my playground story?

We love to share your successes! Send us a photo and background of your playground experience and your project could end up in our marketing campaigns! We feature new playgrounds in our annual catalog each year and would love to include yours. Send us any press releases, news articles, etc.

What about safety surfacing?

Safety surfacing is required for any play activity that allows the child to leave the ground. Play & Park Structures offers a variety of surfacing options to fit your needs and your budget. Ask your representative for information on specific surfacing types or visit here for more information.

Do I need to do anything to facilitate delivery?

You are responsible for facilitating delivery, unloading, and storing your equipment when it arrives at your site. To learn more about what to expect when receiving your playground equipment, please visit this section of our website. (will go to Ordering/Receiving landing page)

What all do I need to consider when planning a playground?

There are 4 main factors to consider when planning a playground space: The overall size of the site, the age of the intended users, the overall projected number of users, and the types of activities. Be sure to download our FREE INFOGRAPHIC that outlines the playground planning roadmap that will help breakdown the process - the surfacing, freight, and installation considerations, and how to best plan your budget.

Do you offer custom design?

Absolutely! But let’s talk about what “custom” means. We offer pre-designed structures that you can see on our website and catalog. These structures are ordered as shown. We can also design a custom structure using existing products that will fit within your specific space and budget. On some occasions, we can also do “specials”: a play structure utilizing standard equipment and special products we create just for you, such as a panel with custom text or a unique climber themed after your community history or some other unique event.

How do I choose my playground products?

Consider the age group and abilities of the children who will be using your equipment. Also consider items you know you want or do not want on your play structure. Do you want lots of slides for the kids or do you want overhead activities to develop upper body strength? Any direction you can give us on the front end will help us design the perfect play system for you in a timely manner. A great way to find out what the kids want is to ask them! Involve them in the design process and they are likely to take ownership of the project before, during, and long after it is finished.